Terms of Service
1. Who we are
Make It Mine is a website service operated by Pointed Hill Management Pty Ltd (ABN 18 639 264 029) ("we", "us"). You can reach us any time at hello@makeitmine.agency. These terms are an agreement between us and the person or business purchasing ("you"), and apply from the moment you purchase.
2. What we provide
There are two ways to buy your website:
- Done-for-you (subscription). We build your website and keep running it for you on a monthly plan. Hosting ($49/month) covers hosting, SSL, connecting your domain, uptime monitoring and technical fixes. Care ($99/month) covers everything in Hosting plus reasonable ongoing content updates (see section 7).
- Own it (one-time). A single payment of $699. You receive the complete website as a downloadable export — full source code and assets — which you can host anywhere you like. There's no subscription; hosting and upkeep are then up to you.
3. Prices and payment
All prices are in Australian dollars and include GST. Payment is processed securely by Stripe. Subscriptions bill monthly in advance from your purchase date. If a payment fails we'll email you a secure link to update your card; if payment can't be collected after retries, we may suspend or cancel the service. We may change plan pricing with at least 30 days' email notice — changes apply from your next billing cycle, and you can cancel before then.
4. Cancelling — no lock-in
There are no lock-in contracts. Cancel any time by emailing hello@makeitmine.agency or messaging us on WhatsApp — no portal, no phone queue, no hoops. Cancellation takes effect at the end of your current billing period and you won't be charged again. When you cancel we send you a complete export of your website, and we keep the site live for 7 days after your plan ends so you have time to move it — after that it's taken down.
5. Refunds
Because you see and approve the finished website before you pay, we don't offer refunds for change of mind on the one-time build ("Own it") fee. Monthly amounts already billed aren't refunded pro-rata when you cancel — your plan simply runs to the end of the paid period. Nothing in these terms limits your rights under the Australian Consumer Law: if the service fails to meet a consumer guarantee, you're entitled to the remedies the law provides.
6. Your content, your site
Content you give us — text, images, logos, branding — stays yours, and you grant us a licence to use it to build and operate your website. You're responsible for having the rights to anything you supply. Once you've paid the Own-it fee, or you cancel a subscription and receive your export, the exported website is yours to keep, host and modify. Until then, the website we've built remains our property. We always retain ownership of our own tools, templates, processes and know-how, and may reuse them for other clients.
7. Care plan updates (fair use)
The Care plan includes reasonable ongoing content updates — changing text, prices, opening hours, photos, menus, team members and the like. It doesn't include redesigns, new pages or sections, or new functionality; we're happy to quote those separately. "Reasonable" means what a typical small business needs — if requests become excessive we'll talk to you about the right plan.
8. Acceptable use
Your website may not contain unlawful, infringing, deceptive or harmful material. We may decline content, and for serious or persistent breaches we may suspend or end the service.
9. What you can expect
We aim to keep your site fast and online, using reputable infrastructure providers, but no host can promise 100% uptime, and we don't guarantee outcomes such as search rankings, traffic or sales. If something breaks on our end, we'll fix it as quickly as we reasonably can.
10. Liability
To the extent permitted by law, our total liability under these terms is capped at the amounts you've paid us in the 12 months before the claim, and we're not liable for indirect or consequential loss (such as lost profits). Nothing in this clause excludes rights or remedies that can't be excluded under the Australian Consumer Law.
11. Changes to these terms
We may update these terms from time to time. We'll email you about material changes at least 14 days before they take effect; continuing to use the service after that means you accept the updated terms.
12. Governing law
These terms are governed by the laws of Western Australia, and any disputes belong to the courts of Western Australia.